Frequently asked questions
Everything you need to know about ordering, shipping, returns and getting professional advice from our beauty team.
Answers to the questions we hear most
Our beauty professionals are ready to help you find the right routine on WhatsApp or email — usually within the hour.
Email supportYes, 100%. Every item we carry is brand new, genuine, and sourced directly through authorized Canadian distributor networks.
We are here to help! Reach out to us directly through our live WhatsApp chat or email us at support@beautykart.ca. Our beauty professionals will evaluate your specific hair or skin concerns and guide you to the exact routine you need.
We ship across all provinces and territories in Canada.
Orders are processed within 1–2 business days. Standard Canadian shipping typically takes 3–5 business days depending on your location.
Unopened, unused, and sealed items in their original packaging can be returned within 3 days of delivery. Customers are responsible for all return shipping costs. Please contact customer support at support@beautykart.ca within the 3-day window to initiate a return request and receive shipping instructions.
Once your order is dispatched, you will receive an email confirmation containing your tracking number and a direct link to track your shipment in real time.
Couldn't find your answer?
Chat to a real beauty professional on WhatsApp or send us an email — we'll get back to you quickly with a personalized recommendation.
Typically reply in under an hour · Mon–Sat